Getting Emotional: Using VOCALYST to Link Functional Product Performance to Customers’ Emotional Needs Presented By Elizabeth Lajoie
Using Six Sigma to Address Issues in the Radiology Department Presented By Julie Porter, Wendy Catalani-Davies
The Role of Six Sigma in Achieving Business and Quality Improvement: Healthcare Industry Presented By Don Redinius
Managing Change: Catholic Health Initiatives “Journey of Change” Presented By Anita Yelton, Michael J. McIntosh
