Getting Emotional: Using VOCALYST to Link Functional Product Performance to Customers’ Emotional Needs Presented By Elizabeth Lajoie
The Role of Six Sigma in Achieving Business and Quality Improvement: Healthcare Industry Presented By Don Redinius
Using Six Sigma to Address Issues in the Radiology Department Presented By Julie Porter, Wendy Catalani-Davies
Managing Change: Catholic Health Initiatives “Journey of Change” Presented By Anita Yelton, Michael J. McIntosh
