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Transactional Six Sigma: A Payroll Case Study

Ten Voice of the Customer Mistakes and Howto Avoid Them

Innovation: Why, Leading Companies, Common Themes, Success Stories, and the Evolution of Innovation

An introduction to nonparametric statistics: basic comparison tests

Classes of Unprofitable Customers and Associated Strategies: Keep them or Cut them

Roadblocks to Product and Service Simplification: Questions to Ask

Products and Service Complexity: Removing the Ceiling on Profits and Growth

The Three Rules for Conquering Complexity: Company Cases

Focus on Innovation without Increasing Complexity

Increasing the Accuracy of Pass/Fail Decisions – A Hitchiner Six Sigma Inspection Case Study