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Richard Pennington, former Senior Business Consultant, and currently AVP, Process Optimization-Phone Channel Operations at Toronto Dominion (TD) Bank discusses why TD implemented Six Sigma, their Service Quality Pilot, and the lessons learned.

Using Lean Six Sigma to Generate a Consistent Customer Experience

Derek Novak, MBB, and now Division VP, and Chief Operating Officer at Mercy Medical ACO, discusses the Lean tools and their Lean journey in Mercy Medical Center’s Pharmacy, challenges and lessons learned, and the preparation for your Lean application.

Lean in Pharmacies – The Journey not the Destination

Nancy Twisselman, former Life Fitness LSS Master BB and Thomas Smith, former Life Fitness LSS BB at Brunswick discuss Brunswick’s approach to Lean Six Sigma, focusing on Waste Free Manufacturing.

Getting Fit and Keeping Lean: A Lean Six Sigma Success Story

TRIZ is an important methodology for creating and implementing innovative approaches to problems.

Basic TRIZ (The Theory of Inventive Problem Solving)

Learn of the importance of Design for Six Sigma (DFSS) at Seagate, their transition to DFSS, and how it was coupled with Six Sigma DMAIC from Stephen Genheimer, former VP for Six Sigma.

According to Stephen, the integration of the four following key elements account for the successful deployment of DFSS:

• Requirements Management
• Systems Eng…[Read more]

Some organizations require Black Belts to be full time. Others only have Black Belts perform those functions part-time. What should be the determining factors for whether it is a full time or part-time assignment?

Training is only part of the equation. Mentoring beyond training offers many benefits.

Lean Six Sigma and Mentoring

How to Optimize Lean Six Sigma Mentoring Programs to Boost ROI

Many organizations offer Yellow Belt certification. How important is it for an individual to attain a Yellow Belt certificate?

Human Resource departments are a service oriented organization. What Green Belt projects would be suitable for them?